Terms and Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of championsplace.com and any Champions Place product/s you order from us.

Conditions of Sale

These terms and conditions of sale ("Conditions of Sale") (together with the documents referred and linked to in them) tell you ("you", "You" or "Your" being a user of the site and/or purchaser of Products) the terms and conditions on which we supply any of the stones for placement in Champions Place or Replica Products ("Products") listed on our website www.championsplace.whufc.com (our "site") to you. Please read these Conditions of Sale carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Conditions of Sale. These Conditions of Sale are only available in the English language.

You should print a copy of these Conditions of Sale for future reference.

Please tick the relevant box if you accept these Conditions of Sale. Please understand that if you refuse to accept these Conditions of Sale, you will not be able to order any Products from our site.

General

Stones, replica stones, vouchers and framed certificates are sold by West Ham United Football Club Limited, through its service provider, Your Tribute Limited ("us" or "we").

Information about us

We sell Products via the website www.championsplace.whufc.com We are West Ham United Football Club Limited, (THE), a company registered in England under company No. 5993863 and with our registered office and main trading address at Boleyn Ground, Green Street, Upton Park, London E13 9AZ. ("we", "us", "our", "West Ham", the "Club")

Your Status

By placing an order through our site, you promise that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.

How the contract is formed between you and us

Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm your order by sending you an e-mail that confirms your order ("Order Confirmation") and provides you with an order reference number. This number should be retained for future reference. The contract between us will only be formed when we send you the Order Confirmation. The contract will relate only to those Products we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until such Products have been confirmed in a separate Order Confirmation.

Any Order Confirmation given is still subject to these Conditions of Sale.

We reserve the right to withdraw any Products from the site and may, in our sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, we will not be liable to you or a third party by reason of us withdrawing any Products or refusing to process any order.

Availability

In rare instances, we may not be able to site your Products in a suitable location, even though we have indicated there is availability. Where this is the case, we will inform you of this by email and will give you the option of selecting another Products or cancelling your order.

Price and Payment

All prices are quoted in £ sterling and include VAT. Delivery charges apply for Replica Products and Framed Certificates and are as set out at the time of purchase. Except in the case of manifest error, the prices payable for the Products that you order are as set out on the site at the time at which you place your order.

Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We reserve the right to refuse credit card payments in our reasonable discretion. We may charge your credit or debit card at any time following submission of your order.

Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We reserve the right to refuse credit card payments in our reasonable discretion. We may charge your credit or debit card at any time following submission of your order.

Description of Products

The Products depicted on our site are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. We do not accept responsibility for slight variances in colour and style. Champions Place as shown in marketing collateral is an artist impression and therefore may look different with exact detail as shown being subject to the gaining of planning permission.

Change of Inscription

If an order is accepted by us, you will receive an Electronic Certificate(s) of Authenticity attached to your order confirmation email.

We will accept amendments to the inscription that you have requested at the point of purchase if you email us at championsplace@westhamunited.co.uk or log back into your account within 28 days of receiving your order confirmation email. Thereafter we cannot accept a cancellation, return or make any changes should you simply change your mind, as each Product will be personalised as per your order specification. Products at Champions Place Each engraved Product can contain a number of characters on each line. Punctuation marks and spaces will count as 1 character. All messages will be checked for derogatory language and phrases, and WEST HAM UNITED reserve the right to withdraw(veto) products should they deem that you intended to, or if placement of the Products is likely to, cause insult, embarrassment or offence to an individual, group or organisation. If WEST HAM UNITED receives a complaint from an individual, group or organisation in relation to the content of your Products it reserves the right to remove and destroy the Products. In either case you shall not be entitled to any refund of monies paid to WEST HAM UNITED and you waive your rights to make any claim for damages or any costs against WEST HAM UNITED as a result.

All Products will be produced according to the Product specification and your order, before being placed in a location at Champions Place of WEST HAM UNITED 's choosing. You will be advised of its location and the date that it is to be laid by email. Further information on the installation period will be available on www.West Ham United fc.com Ownership of stones installed within Champions place development will remain with WEST HAM UNITED at all times and as such WEST HAM UNITED shall determine the specific location of each and every stone, undertake the installation and maintenance of the Products thereafter (for a period of not less than ten years). WEST HAM UNITED retains the right to move or relocate (at any time) a Product at its discretion; and may permanently remove or destroy the Product on or after the tenth anniversary of its installation. Once placed, bricks must not be altered in any way, whether this is by pen, marker, Tipp-ex, paint etc. WEST HAM UNITED reserves the right to take appropriate action should this occur.

Delivery of Replica Products and Framed Certificates

"Replica Products" means the stones available on the site to purchase which are replicas of your stone which is installed at Champions Place. We will deliver any Replica Products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address if, for example, you would like us to deliver the Replica Products directly to a friend, a relative, or to your place of work.

"Framed Certificates" means the certificate of your stone showing your personalisation details which will be framed and sent to your nominated UK address if you have an ordered and paid for one of these. These will start to be processed and despatched 28 days after purchase, when at which point your inscription details are 'locked' down.

WEST HAM UNITED use a range of carriers to fulfil deliveries. This enables our service to continue unaffected, for example, during industrial action. Delivery charges may apply and will be as set out at the time of your order. If you do not receive Replica Products ordered by you within 28 days of the corresponding stone being laid at Champions Place, you must notify us by email at championsplace@westhamunited.co.uk so we can make good the non-delivery. WEST HAM UNITED shall have no liability to you unless you notify us. Unless you have cancelled your order prior to delivery, you will become the owner of the Replica Products once they have been delivered to you or the designated collection point. In any case, after delivery they will be held at your own risk and WEST HAM UNITED will not be liable for any loss, damage or destruction to the Replica Products except insofar as it arises from an inherent defect in any of the Replica Products.

Taxes and Duties on Replica Products

If you order Products from our site for delivery outside the UK they may be subject to additional courier charges, import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Returns of Replica Products

If the Replica Product you have ordered is damaged, has been inscribed incorrectly, provided that it is in its original condition, you can within 30 days of delivery return it to us for prompt replacement or refund. If you need to return an item, simply email us at championsplace@westhamunited.co.uk indicating your order reference number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement (in which case state the details of the original and correct inscription) or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under these Conditions of Sale, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Defective Replica Products

If you need to return a Replica Product because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.

Returned Replica Products Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by recorded or special delivery.

Refunds and Replacements of Replica Products

For defective item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these Conditions of Sale, a refund will be processed by us within 21 days of our receipt of the returned items. Due to the nature of the Products, replacements will take longer and will be produced by us within 45 days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a replacement, this will be to your original Products specification as detailed on your original order.

Liability

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this site and the Products. This does not affect your statutory rights as a consumer.

WEST HAM UNITED maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question.

WEST HAM UNITED shall not in any event be liable to you for any loss of profits, business or anticipated savings or loss of opportunity or loss of or corruption of data (whether direct or indirect) or any indirect loss or consequential loss whatsoever (and howsoever arising) even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.

Nothing in these conditions of sale shall exclude or limit our liability to you for (i) death or personal injury due to our negligence, (ii) fraud or fraudulent misrepresentation or (iii) for any other liability that cannot be excluded or limited under applicable law.

Ownership of stones installed within the Champions Place walkway will remain with WEST HAM UNITED and will be installed under licence to West Ham Football Club, and at all times and as such WEST HAM UNITED shall determine the specific location of each and every stone, undertake the installation and maintenance of the Products thereafter (for a period of not less than ten years). The stones cannot be removed or altered by any individual without permission from West Ham United and the licensee.

Privacy

The privacy of your personal information (such as your name, e-mail address, address and other contact details) is important to us. West Ham United Football Club Ltd will supply this information to the company employed to fulfil your order, Your Tribute Limited. West Ham United Football Club Ltd may supply your details or email you directly with offers and promotions from selected third parties that we think you'll enjoy, if you do not want to receive these please tick the relevant boxes under where you submit your personal information.

Force Majeure

WEST HAM UNITED shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of WEST HAM UNITED including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

Waiver

If you breach these Conditions of Sale and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale. No waiver by us shall be effective unless communicated in writing.

Our right to vary these Conditions of Sale

We have the right to revise and amend these Conditions of Sale from time to time including, without limitation, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in the design or composition of Champions Place Stones, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and Conditions of Sale in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Conditions of Sale, unless you notify us to the contrary within seven days of receipt by you of the Products).

Entire Agreement

These Conditions of Sale, current Product prices, delivery details and contact details on this site, set out the whole of the agreement between you and WEST HAM UNITED. WEST HAM UNITED employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by WEST HAM UNITED . You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.

Governing Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England.

Contacting us

For any enquiries relating to Champions Place please email supporterservices@westhamunited.co.uk. We aim to acknowledge all enquiries within one working day, although this may be extended during busier periods. Opening hours are Monday to Friday, 09:00 to 17:00.

Gift Voucher Purchases

  1. Gift vouchers must be redeemed at West Ham United fc website only.
  2. Gift vouchers cannot be used to pay for gift vouchers.
  3. Gift vouchers have no cash redemption value and are not transferable or assignable.
  4. If the order exceeds the amount of the gift vouchers, the balance must be paid by credit or debit card.
  5. Gift vouchers and unused portions of gift vouchers expire six months from the date of issue, where permissible under applicable law.
  6. All Champions Place Stones Conditions of Sale still apply.
  7. Gift vouchers cannot be used in conjunction with any other promotion.
  8. No responsibility will be accepted for lost, stolen, or damaged gift vouchers and such vouchers shall not be refunded.

Website Terms of Use

The Website Terms apply to your use of the Champions Place website at http://championsplace.whufc.com (the "Website") and to any order you place on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which West Ham makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

Use of the Champions Place Website

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

Use of this website from outside the United Kingdom

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting West Ham United products and services available in the UK. However West Ham, may accept stone orders for installation and also replica delivery with additional charges to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed by West Ham United Football Club.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents.

Accuracy of content

To the extent permitted by applicable law, West Ham disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

Damage to your computer or other device

West Ham United Football Club uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment, including antivirus software, to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, West Ham shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

Other legal notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

Third party rights

Only you and West Ham United shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Liability

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen's Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, waiver and third party rights

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy and Cookie Policy

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy here. Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.